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RecordNumber
35238
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Author
Gronroos, Christian
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Birth-Death
1947-
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Title
Service management and marketing :customer management in service competition
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Author Statement
Christian Grnroos
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Edition
3rd ed
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Publication
J. Wiley & Sons
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Collation
x, 483 p. : ill. ; 24 cm.
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Notes
Includes bibliographical references and index
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Subject
Service industries,Customer services
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ADDED ENTRIES
TI
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LC Class
HD
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LC Number
9980.5
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LC CutterNumber
.G776
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LC Date
2007
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LC NO
HD 9980.5 .G776 2007
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Published_Year
c2007
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Link To Document :
