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RecordNumber
35029
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Author
Wagner, William P.
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Birth-Death
1958-
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Title
Customer relationship management :a people, process, and technology approach
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Author Statement
William P. Wagner, Michael Zubey
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Publication
Thomson Course Technology
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Collation
xiii, 191 p. : ill. ; 24 cm.
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Notes
Includes bibliographical references and index
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Subject
Customer relations,Customer relations,Business intelligence
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ADDED ENTRIES
AU Zubey, Michael , TI
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LC Class
HF
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LC Number
5415.5
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LC CutterNumber
.W335
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LC Date
2007
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LC NO
HF 5415.5 .W335 2007
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Published_Year
c2007
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Link To Document :
