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RecordNumber
33191
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Author
Hayler, Rowland.
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Title
Six sigma for financial services :how leading companies are driving results using lean, six sigma, and process management
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Author Statement
Rowland Hayler, Michael D. Nichols
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Publication
McGraw-Hill
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Collation
xiv, 248 p. : ill. ; 24 cm.
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Notes
Includes bibliographical references (p. 241-242) and index
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Contents
Todayʹs financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services
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Subject
Financial services industry,Six sigma (Quality control standard),Quality control
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ADDED ENTRIES
AU Nichols, Michael(Michael D.) , TI
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LC Class
HG
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LC Number
173
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LC CutterNumber
.H39
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LC Date
2007
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LC NO
HG 173 .H39 2007
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Published_Year
c2007
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Link To Document :
