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RecordNumber
3069
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Author
Galbraith, Jay R.
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Addition
,
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Title
Designing the customer-centric organization :a guide to strategy, structure, and process
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Author Statement
Jay R. Galbraith
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Edition
1st ed
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Publication
Jossey-Bass A Wiley Imprint
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Collation
xvi, 184 p. : ill. ; 24 cm.
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Series
The Jossey-Bass business & management series
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Index
Includes bibliographical references and index
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Contents
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes
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Subject
Customer relations - Management,Strategic planning
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LC Class
HF
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LC Number
5415.5
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LC CutterNumber
.G345
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LC Date
2005
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تاريخ ورود اطلاعات
1391/09/17
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ISBNN
,
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Published_Year
c2005
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Link To Document :
