2505

,

Jeffrey K. Liker, Michael Hoseus and the Center for Quality People and Organizations

McGraw-Hill

xxx, 562 p. : ill. ; 24 cm.

Includes bibliographical references (p. 549-552) and index

The DNA of Toyota lies in its culture -- The human systems model -- Toyota way + local environment + purpose = success -- Attract competent and trainable people -- Developing competent and able people -- Engaging competent and willing people in continuous improvement -- Inspiring people to be committed to the company, family, and community -- Work groups and team problem solving -- Clean and safe workplace -- Two-way communication and visual management -- Servant leadership -- Commitment and tools for stable employment -- Fair and consistent HR policies and practices -- Slow promotion and rewards for teamwork -- Hoshin Kanri and floor management development system -- Leveling up Toyota culture at Toyota Motor Sales -- The Lexus and Scion stories -- Developing your culture of quality people for long-term mutual prosperity

AU Hoseus, Michael , AU CO

HD

58.7

.L544

2008

, , 1000069 , 97800714921719780071492171 , 1 , 1

c2008