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RecordNumber
19694
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Author
Laughlin, Sara,1949-
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Addition
,
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Title
The quality library
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SubTitle
a guide to staff-driven improvement, better efficiency, and happier customers
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Author Statement
Sara Laughlin and Ray W. Wilson
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Publication
American Library Association,
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Collation
xiv, 144 p. , ill. , 28 cm.
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Contents
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
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Subject
Library administration, United States,Total quality management, United States,Library planning, United States,Customer services, United States,Library Administration, methods,Total Quality Management,Library Services, organization & administrat,Program Evaluat,Consumer Satisfact
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ADDED ENTRIES
AU Wilson, Ra
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LC Class
Z
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LC Number
678
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LC CutterNumber
.L345
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LC Date
2008
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وارد کنندة اطلاعات
m
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تاريخ ورود اطلاعات
1389/04/16
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ISBNN
8184082460 ,
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Bibliography
Includes bibliographical references (p. 137-139) and index.
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Published_Year
2008
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Link To Document :
