19522

,

meeting and exceeding customer expectations

Warren R. Plunkett, Raymond F. Attner

6th ed.

South-Western College Pub.,

xxi, 760 p. , col. ill. , 26 cm.

Rev. ed. of: Introduction to management. 5th ed. c1994.

AU Attner, Raymond F. , AU Plunkett, W. Richard(Warren Richard).Introduction to management.

HD

31

.P55

1997

M

1388/09/24

0538844965 (hardcover) ,

Includes bibliographical references (p. 707-733) and index.

c1997